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DORSET SOLICITORS FOR BUSINESS AND PERSONAL LIFE

Our Complaints Procedure

When things go wrong, let us put it right

We are committed to providing a high-quality service to all our clients. But if something goes wrong, we need you to tell us about it. This will help us to improve our standards. Where possible, we try to resolve concerns informally. We suggest that any issues are raised with the person responsible for your matter, who will do their best to put things right.

However, if you are still unhappy after taking this step, or are uncomfortable discussing any issues with the person responsible for your matter, you may raise a formal complaint under our complaints-handling procedure. Making a complaint will not affect how we handle your case.

In order to do this, please contact the relevant Head of Department whose details will be found in your client care letter.
 

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Contact Details

Highcliffe Office
277 Lymington Road
Highcliffe
Dorset
BH23 5EB

DX 45350 Highcliffe

Phone: 01425 282150
Fax: 01425 282110
Moordown Office
912 Wimborne Road
Moordown
Bournemouth
BH9 2DJ

DX 7641 (M) Bournemouth

Phone: 01202 527008
Fax: 01202 532848
Bournemouth Office
Kingsway House
13 Christchurch Road
Bournemouth
BH1 3JY

DX 7641 Bournemouth

Phone: 01202 294411
Fax: 01202 295944
Winton Office
89 Wimborne Road
Winton
Bournemouth
BH3 7AW

DX 7641 (W) Bournemouth

Phone: 01202 526343
Fax: 01202 530875