We are committed to providing a high-quality service to all our clients. But if something goes wrong, we need you to tell us about it. This will help us to improve our standards. Where possible, we try to resolve concerns informally. We suggest that any issues are raised with the person responsible for your matter, who will do their best to put things right.
However, if you are still unhappy after taking this step, or are uncomfortable discussing any issues with the person responsible for your matter, you may raise a formal complaint under our complaints-handling procedure. Making a complaint will not affect how we handle your case.
In order to do this, please contact the relevant Head of Department whose details will be found in your client care letter.
